Cindy LaFave, Director of Conversion and
Cindy LaFave began her credit union career almost 18 years ago.
Working for a large credit union, in a senior management role, enabled her to learn numerous
aspects of the business. In addition to managing key departments such as Member Services and the
call center, Cindy spent much of her time helping to launch and manage many different products
From online and mobile banking to debit cards and web chat, her experience spans
multiple areas of the credit union business. In addition, working as a branch manager for part
of her career gave Cindy the ability to have both the front office and back office perspectives.
This in turn allowed her to more effectively gauge the needs of the organization as it relates
to products, services and processes. In each of these areas, Cindy’s focus remained on security
and compliance thus ensuring sound business practices. Another key role of Cindy’s was to manage
the many third party vendor relationships allowing for in-depth insight and knowledge into the
various systems utilized.
Cindy is passionate about providing excellent service. She believes giving the right information
in a consistent and expedient manner is of the utmost importance. Therefore, working in the
installations area of Corelation will allow her to have the most impact. Having worked for so
many years on the client side, she will identify with their needs, provide them with solutions
and assist them in every way possible for a success transition to the KeyStone system.
“The Corelation team is group of individuals who are smart and effective, they are outgoing and
provide a refreshing new way of doing business. I am excited for such an amazing opportunity to
be a part of this organization. I’m looking forward to being part of helping our clients achieve
their goals through these intuitive, intelligent and flexible products. Credit unions need and
deserve a partner who will work diligently in their best interest and that is exactly what
Corelation is doing, I’m very glad to be here!”